Review & Community Conduct Policy

Last updated: March 2025

1. The Power of Transparency

The Ferried marketplace relies on honest, peer-to-peer feedback to ensure the safety of every transport. Pet Owners have the right to rate and review their Transporters based on communication, punctuality, and the care provided to their animals. These reviews are public and form the Trust Score of every Transporter on the Platform.

2. Review Guidelines

To maintain a fair environment, all reviews must adhere to the following standards:

• First-Hand Experience: Reviews must be based on a genuine booking made through Ferried. Do not post reviews for friends, family, or business partners.
• Accuracy: Feedback must be a truthful account of the experience. False or intentionally misleading statements are grounds for account suspension.
• Privacy: Do not include sensitive personal information such as home addresses, private phone numbers, or email addresses in a public review.
• Professionalism: We have a zero-tolerance policy for abusive, threatening, discriminatory, or profane language.
• Timeliness: Reviews should be submitted within 30 days of the completed transport to ensure details are fresh and accurate.

3. Ferried Curation & Disputes

While we value free speech, Ferried reserves the right to curate or remove content that violates our standards:

• The Rebuttal: Transporters are encouraged to post a professional rebuttal to any review. This allows the Transporter to provide context or clarify the events of a job.
• The Dispute Process: If a Transporter believes a review is factually false or retaliatory (e.g., a review left because a Pet Owner was asked to pay a valid cancellation fee), they may file a dispute at support@getferried.com.
• Investigation: Ferried will review messaging logs and requested evidence. During an investigation, the review may be temporarily hidden. Decisions made by the Ferried Support Team regarding review removal are final.

4. Prohibited Conduct (Zero Tolerance)

The following behaviors will result in an immediate and permanent ban from the Ferried Platform:

• Harassment: Any stalking, intimidation, or verbal abuse of another user or Ferried staff member, whether on-site or off-site.
• Discrimination: Refusing a job or harassing a user based on race, religion, gender identity, sexual orientation, disability, or national origin.
• Brand Damage: Deliberately making false, damaging statements about the Ferried brand or attempting to lure users away from the platform to avoid safety protocols.
• Pet Mistreatment: Any credible evidence of animal neglect, abuse, or unauthorized warehousing of pets during transit.

5. Photo & Media Usage

• Transporter Profiles: Transporters must use a clear, true facial photo for their profile. Using stock photos or misrepresenting identity is prohibited.
• Shipment Photos: Pet Owners and Transporters are encouraged to upload photos of the pet and crate at pickup and delivery. Ferried reserves the right to remove any media deemed inappropriate, graphic, or unrelated to the transport.

6. Legal Jurisdiction

All conduct-related disputes and the enforcement of these policies are governed by the laws of the State of Michigan. By using Ferried, you agree that any legal action regarding community conduct shall be settled via binding arbitration in Michigan.